We will make every effort to accommodate any qualified individual with a disability and we will not refuse to transport you solely based upon your disability, except as permitted for safety and other valid reasons, or required by law. 

We will accept your self-assessment indicating that that you are self-reliant, and will not make any assumptions regarding the extent of assistance that you may need to travel unless we determine that a safety assistant is essential for your safety.

In certain situations, we require that you notify our reservations department not later than forty-eight (48) hours prior to your flight, and that you check-in at our ticket counter not later than one hour prior to the minimum check-in time for your flight as set forth in Rule 4: Cancellation of Reservations.  Following are some examples of situations that require this advance notice:

1. when you are traveling in a stretcher or with an incubator;
2. when you are bringing on board a portable oxygen concentrator for use during your flight;
3. when you are traveling as part of a group with ten (10) or more passengers with disabilities;
4. if hazardous materials packaging for your batteries or other assistive devices is required;
5. transporting your Support Animal in the cabin;
6. transporting your Service Animal in the cabin on any flight segment scheduled to take 8 hours or more;
7. transporting your electric wheelchair on any aircraft operated by ‘Ohana by Hawaiian (less than 60 seats); and
8. if you have both a severe vision and hearing impairment.

   NOTE: Stretcher service is only available between Pago Pago International Airport and Daniel K. Inouye International Airport and must be cleared in advance with LBJ Tropical Medical Center and Hawaiian.

We will require a safety assistant under the following circumstances:

1. You are Traveling in a Stretcher or Incubator. We will require that you have a safety assistant when you are traveling in a stretcher or incubator to attend to your in-flight medical needs and assist you in the event of an evacuation.
2. You have a Severe Mental Impairment.We will require that you have a safety assistant because of a mental disability if you are unable to comprehend or respond appropriately to safety instructions from our in-flight personnel, including the required safety briefing.
3. You have a Severe Physical Impairment.We will require that you have a safety assistant because of a mobility impairment so severe that you would be unable to assist in your own evacuation from the aircraft.
4. You have Both a Severe Hearing and a Severe Vision Impairment.We will require that you have a safety assistant because you have both a severe hearing impairment and a severe vision impairment, if you are unable to establish some means of communication with our in-flight personnel that is sufficient to permit the transmission of the required safety briefing.

   If we determine against your self-assessment that a safety assistant is required, we will not charge you for a safety assistant.  For the avoidance of doubt, however, this does not mean that you will be allowed to travel with your choice of safety assistant.  The choice of a safety assistant will be at our sole discretion and may even be one of our employees or another passenger on the flight, unless we ask you to choose a safety assistant. 

5. Pre-Planned Oxygen Service. We will provide in-flight supplemental oxygen only for (i) interisland travel if approved by the State of Hawaii Department of Human Services MedQuest program and (ii) travel between Pago Pago, American Samoa and Honolulu, Hawaii if approved by your LBJ Tropical Medical Center insurance provider, upon the following terms and conditions.

If you are a qualified individual with a disability, then upon your request, we will:

1. assist you in moving from the terminal entrance (or a vehicle drop-off point adjacent to the entrance) through the airport to the gate for a departing flight, or from the gate to the terminal entrance (or a vehicle pick-up point adjacent to the entrance after an arriving flight);
2. in the event you have a Service Animal, escort you and your animal to the animal relief area;
3. assist you with enplaning, deplaning, making your flight connections and transportation between gates;
4. assist you in moving to and from your seat, as part of the enplaning and/or deplaning processes;
5. assist in your preparation for eating, such as opening any packages and identifying the food being served;
6. assist you with the use of the on-board wheelchair to enable you to move to and from a lavatory;
7. if you are semi-ambulatory, we will assist you in moving to and from the lavatory, if it does not involve carrying you; and
8. assist you in loading and retrieving any of your carry-on baggage, and mobility aids and other assistive devices stowed onboard.

   NOTE: CERTAIN EXTENSIVE INFLIGHT SERVICES WILL NOT BE PROVIDED.  FOR EXAMPLE:

1. PORTABLE OXYGEN CONCENTRATOR (POC)

   NOTE:  THERE IS A COMPLETE PROHIBITION AGAINST THE TRANSPORT OF ANY PERSONAL OXYGEN SYSTEMS (E.G. BOTTLES, TANKS, ETC.) THAT CONTAIN LIQUID OXYGEN IN THE CABIN OR AS CHECKED BAGGAGE ON-BOARD ANY OF OUR AIRCRAFT.

   You may carry Portable Oxygen Concentrators (“POCs”) on-board for use on flights operated on Hawaiian and ‘Ohana by Hawaiian if you meet all of the following requirements.  Any POC for your personal use will not be counted against your carry-on baggage and personal item allowance.

   1. Must be FAA Approved.Your POC must be approved by the Federal Aviation Administration (“FAA”).Currently the FAA has specifically approved the following POCs for use on aircraft.
      • AirSep Focus
      • AirSep Freestyle
      • AirSep Freestyle 5
      • AirSep Lifestyle
      • Delphi RS-00400
      • DeVilbiss Healthcare iGo
      • Inogen One
      • Inogen One G2
      • Inogen One G3
      • Inogen One G4
      • Inova Labs LifeChoice
      • Inova Labs LifeChoice ActivOx
      • Inova Labs LifeChoice ActivOx 4L
      • International Biophysics LifeChoice
      • Invacare Mobile Platinum
      • Invacare Solo 2
      • Invacare XPO2
      • Oxlife Independence Oxygen Concentrator
      • Oxus RS-00400
      • Precision Medical EasyPulse
      • Respironics EverGo
      • Respironics SimplyGo
      • Respironics SimplyGo Mini
      • SeQual Eclipse
      • SeQual Eclipse 3
      • SeQual Eclipse 5
      • SeQual eQuinox Oxygen System (Model 4000)
      • SeQual Oxywell Oxygen System (Model 4000)
      • SeQual SAROS
      • VBox Trooper

        Any other POC model will be accepted if it has the manufacturer’s label attached which includes the following statement in red lettering: “The manufacturer of this POC has determined that this device conforms to all applicable FAA acceptance criteria for POC carriage and use on board aircraft.” 

   2. Notice and Check-In Required.You must provide us with written notice of your plans to use a POC at least 48 hours prior to the scheduled departure time of the first flight in your itinerary, and check-in for that flight no later than one (1) hour prior to the general check-in time for your flight.
   3. Required Documentation.If you intend to use your POC in flight, you must present us with a (i) our form medical certificate for POC use or (ii) written statement from your physician containing the required information below (“Physician Statement”), upon check-in for your flight.We suggest that you print and use the linked Medical Certificate for POC Use by clicking here.If you decide to provide a Physician Statement instead, it must be signed and dated by your physician within ten (10) days of your initial departure date and state the following:
      1. That you are capable of completing the flight safely, without requiring extraordinary medical assistance during flight.
      2. That oxygen use is medically necessary for all or a portion of the flight(s) listed on the customer's itinerary.
      3. That you are able to operate the POC and recognize and respond appropriately to its alarms.
      4. The periods of time for which use of the device will be required, i.e. during taxi, take-off, in flight, and/or landing.
      5. The maximum oxygen flow rate in liters per minute for any continuous flow POC based upon an aircraft cabin pressurized to between 6,000 and 8,000 feet on a normal basis.
   4. Passenger Requirements. You agree and understand the following:
      1. the POC is your responsibility;
      2. we are not responsible for the physical condition or care of your device;
      3. we are not responsible for providing batteries, on board power or any medical related equipment;
      4. you are prohibited from using outlets onboard the aircraft to power and/or charge any respiratory assistive device;
      5. you are capable of completing the flight safely without extraordinary medical assistance;
      6. you have ample charged batteries to power the POC for 150% of the time duration of the flight to cover any unexpected delays, gate holds, diversions or cancellations;
      7. you are responsible to ensure that your POC is in good working condition; and
      8. if you are not using the POC on-board the aircraft, and (a) you comply with all rules relating to carry-on baggage as set forth in Rule 17: Carry-On Baggage, and (b) you remove and package the batteries separately from the POC unless it has at least two (2) effective protective features to prevent its accident operation.

         NOTE: If you will not be using your POC in flight, you do not need any of the documentation required by Rule (F)(1)(c) of this Rule 8 above.

   5. Inflight Requirements and Rules of Use. If you will be using a POC on-board our aircraft you are subject to the following rules:
      1. you are prohibited from sitting in the bulkhead row, in any aisle seat and in any exit row;
      2. during taxi, takeoff and landing, the POC must be properly stowed under the seat in front of the user or in the overhead bin;
      3. if you require the use of a POC during taxi, takeoff, or landing, we may further restrict where you may sit for safety purposes;
      4. the POC may not obstruct a passenger’s egress to the aisle and exits of the aircraft;
      5. you may use your POC while moving about the cabin as long as the "Fasten Seat Belt" sign is not illuminated;
      6. your use of the POC must not cause interference with the electrical, navigation or communication equipment on our aircraft; and
      7. you are prohibited from the use of any humidifier and/or air purifier, or any POC satellite conserver.

1. $75.00 per bottle per passenger if administered with nasal cannula.
2. $175.00 per bottle per passenger if administered with a mask.