Check-in is a breeze at the airport at one of our self-service kiosks located at most airports we serve.

It's easy and you'll find a Hawaiian Airlines representative at the kiosks ready to assist you.

Identify yourself by entering your confirmation code or an E-Ticket or HawaiianMiles number, or by swiping a credit or debit card to search by name and follow our step-by-step, user-friendly instructions. 

In order to check in using our kiosk machines, you must have one of the following:

• HawaiianMiles account number in the reservation  
• Valid credit or debit card in your name
• Confirmation code
• E-Ticket Number
• Boarding pass generated from a web check-in performed within 24 hours of departure

Kiosk cut-off times*:

In order to have enough time to check in and make your way to the departure gate, guests must check-in by a certain time, based on region and departure time. Those with bags cannot check in any sooner than 4 hours prior to departure.

Check-in cut-off times:

Neighbor Island Destinations:  30 minutes prior to departure
North America Destinations:  45 minutes prior to departure 
International Destinations:  60 minutes prior to departure is the cut-off time

*The destination city/region for the first segment applies in a multi-segment itinerary.

Restrictions

Kiosk check-in is not available for: 

• Certain recently-modified reservations
• Most Group booking reservations
• Flights operated by codeshare partners
• Reservations with paper tickets
• Reservations with non-electronically issued / exchanged / revalidated tickets
• Any one-way International reservation, due to visa requirements
• Passengers who do not complete processing of upgrading seats online via web check-in
• Passengers who have a balance due, but do not have a credit or debit card to use for payment
• Unaccompanied Minors
• Bulkhead seat requests
• Passengers traveling with Animals
• Passengers flying to PEK (Beijing, China), unless holding a passport issued by China.

Seat Assignments at Kiosk Check-In

In most cases, passengers will be able to obtain seat assignments within 24 hours before departure using web check-in, or upon check-in on the day of departure (via kiosk or agent). Passengers are able to look at the seat map and select a seat, if it's available, during Kiosk check-in.  If passengers already have pre-reserved seats, they will also have the option of selecting a different seat, if it's available.

For more information on check-in times and locations, please visit our Help Center.