Travel Agent Program

Travel Agent Policies

• Reduced Rate Policy
• Booking and Ticketing Policy
• Indirect EMD Policy

Refund Policy and Procedures

• Foreign Currency Refunds
• Involuntary Refunds
• Voluntary Refunds

Debit Memos

For questions regarding debit memos, please fax your questions to the Hawaiian Airlines Debit Memo Group at (808) 835-3694.

• Agent Debit Memo (ADM) Policy in ARC
• Agent Debit Memo (ADM) Policy in all BSP

Order Validation Plate

To order a Hawaiian Airlines validation plate please have travel agency's manager submit the following to the Hawaiian Airlines Oahu Sales Office:

• Copy of ARC/IATA appointment letter
• Letter of request on agency letterhead